FREQUENTLY ASKED QUESTIONS
WHAT DOES MOISTURE DO THE FREEZE-DRIED CANDY?
Each bag includes a moisture absorber to prevent humidity and excess moisture however, once a customer receives their package, FD Candy Land will not be responsible for product damage due to humidity, excess moisture, or customers leaving product bags opened for long periods of time.
WHAT IS YOUR RETURN POLICY?
FD Candy Land does NOT accept returns on any edible products due to safety concerns. If there are any issues with your order then please contact us within 3 days of receiving your order for a refund/exchange. All refund requests must be approved by our Customer Service team. Refunds exclude shipping costs.
DAMAGED ITEMS?
All orders are packaged with care to ensure your order arrives in mint conditioner. Unfortunately, handling during shipment is out of our control, and on rare occasions, orders get damaged. FD Candy Land offers a full replacement for products determined to be too damaged for consumption. To file a claim for a damaged item please email us "Damaged Package" and you will need to provide photos of the damaged product to support your claim and determine eligibility for replacement. These conditions are subject to change without notice.
WHAT IF I NEED TO CANCEL MY ORDER?
Cancellation of your order can be made within 12 hours of your order as long as the order hasn’t already shipped.
TRADEMARK DISCLOSURES?
In order to prevent consumer confusion, and possible trademark infringement and to protect the Trademark rights of each candy manufacturer, FD Candy Land has an obligation to inform all potential customers of the following.
#1. FD Candy Land is in no way affiliated with, have a sponsorship association, or represents in any matter the candy manufacturers listed on our site.
#2. The Trademark for these candies is exclusive to each manufacturer and IS NOT owned or claimed to be owned by FD Candy Land.
#3. The freeze-dried candy sold on this site IS NOT created by or sold by the manufacturer of the actual candy. Deception of the source or origin is strictly prohibited.
#4. The candy that is used to freeze dry ARE AUTHENTIC candies however, once the candy has been freeze-dried, the texture and sometimes the taste change, so the candy sold on this site HAS BEEN MODIFIED by FD Candy Land. We reiterate that these candies are not produced by the actual candy manufacturer and have been modified by